We are working on a brief document showing our commitment to our clients. What are your thoughts?
I would like your input:
Our Commitment to Clients
(Your Bill of Rights)
To the fullest extent permitted by law and our rules of attorney ethics we work to:
Knowing and Protecting You:
- Get to know you and your matter and learn what is important to you
- Always keep your best interest in mind
- We will be your fighter – and work hard for your position
Handling Your Matter
- Be competent and efficient in the matters we handle and recommend other professionals for issues we cannot efficiently help with
- Provide practical and pragmatic solutions – not just the solutions that are the best in “theory” but find and discussion solutions that balance real world issues like time and money.
- Communicate with you regularly on the status of your matter
- Avoid surprises by anticipating issues and discussing those with you
- Be available to discuss new developments in your matter wit
Financial
- Work to be as efficient as possible with your time and money
- We will explain our billing to you and make sure you understand your bill
- Make financial decisions for your best interest, not the Firm’s best interests
- Discuss the investment amount and expected expenses as your matter progresses
The Big Picture
- We will work hard to be respectful of others, while still being your advocate, to make you look good in the community
- We will take into account how your matter fits into the bigger picture of your life and business and work to find solutions that are right for you
- We will be part of your team – and help you build a stronger team and business (if you wish we will help you find resources or use our powerful network)
Please post your comments below or send your thoughts to [email protected]